Frequently Asked Questions
Discover everything you need to know about our handcrafted jewelry and shopping experience.
What materials are used in Hirotaka Jewelry pieces?
Our collections are meticulously handcrafted using premium materials, including 10K and 18K yellow gold, sterling silver, ethically sourced diamonds, and high-quality Japanese Akoya pearls.
How should I care for my Hirotaka jewelry?
To maintain the brilliance of your jewelry, we recommend gently wiping it with a soft cloth after each wear. Avoid contact with harsh chemicals, perfumes, or water, and store pieces in their original pouch to prevent scratching.
Do you offer international shipping?
Yes, we provide worldwide shipping. Delivery times and shipping costs vary depending on the destination country and are calculated at checkout.
What is your return and exchange policy?
We accept returns and exchanges on unworn, pristine items within 14 days of delivery. Please note that personalized or engraved pieces are final sale and cannot be returned.
How can I determine my correct ring or ear cuff size?
We provide a comprehensive sizing guide on our website. For ear cuffs, our designs are often adjustable or available in various diameters to ensure a secure and comfortable fit for different ear shapes.
Is a warranty included with my purchase?
Every Hirotaka piece comes with a one-year limited warranty covering manufacturing defects. This does not cover normal wear and tear, accidental damage, or unauthorized repairs.